Your Privacy Matters to Us

We care about your privacy and want you to feel confident when shopping with Bijoux by ST. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you interact with us, we may collect details such as your name, email, phone number, billing and shipping address, and the items you purchase. If you create an account, we may also collect your login details, saved addresses, and wishlist preferences. We gather order and payment information, though payments are always processed securely by our providers and we never store full card details. Like most websites, we also collect basic device and browsing information such as IP address, browser type, cookies, and usage data. If you subscribe to our newsletter, we store your marketing preferences too.

How We Use Your Information

We use the information you provide to process and deliver your orders, communicate with you about purchases, returns, or warranties, and provide customer support. It also allows us to personalize your shopping experience, such as keeping items in your cart or showing you product recommendations. If you’ve opted in, we may send updates and promotions. We also use data to improve our website and services, and to comply with legal or tax obligations.

Sharing Your Information

We never sell your information. However, we may share it with trusted third parties who help us run our business. This includes payment processors who handle secure transactions, shipping partners who deliver your jewelry, and service providers who power features like email newsletters or web hosting. In rare cases, we may share information with legal authorities if required by law.

Cookies & Tracking

Our website uses cookies and similar technologies to function properly and improve your experience. Cookies help us keep your shopping cart active, remember your account, understand how people use our site, and display relevant promotions. You can disable cookies in your browser settings, but some features of the site may not work correctly without them.

Data Retention

We keep your personal data only as long as necessary to fulfil your orders, maintain your account, or meet legal and tax requirements. Once we no longer need your data, we securely delete or anonymise it.

Your Rights

Depending on where you live, you may have rights to access the data we hold about you, request corrections or updates, ask us to delete your information, or opt out of marketing communications. If you’d like to exercise any of these rights, you can contact us anytime at contact@bijouxbyst.co.uk.

Protecting Your Information

We take security seriously. Our store uses encryption, secure servers, and restricted access to protect your data. While no online system can be guaranteed completely safe, we do our best to keep your information secure.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. If there are significant changes, we’ll post a clear notice on our website so you’re always informed.

Contact Us

If you have questions or concerns about your privacy, we’d love to hear from you. Please follow the links on our contact page.